Does the YDD directory computer support portrait and landscape orientation? – Yes, both Windows and Android based YDD directory computers support landscape (horizontal mode) and portrait (vertical mode) modes. You will need to go into the settings of the respective device and change the screen orientation. If you are not sure how to do this, contact YDD for assistance.
How do I add or delete my tenants to the directory? – YDD will pre-load all of the tenants for your building. If your service plan is for self updates, use the supplied web interface to access the table for your tenants to make the updates. If you are using YDD’s managed service, use the supplied web portal to request the changes.
Do I need to have maintenance on my directory? – maintenance is not required on most of YDD systems. Although the technology is reliable, there are many outside forces that can impact the performance of the directory. These include ISP changes, power outages, network updates, software glitches, data corruption, and other unexpected technical snafus. Maintenance provides you with a resource that will be able to resolve most all issues that come up with the directory and will protect and prolong your building directory investment.
Do I need a touch or non touch directory? – If you have less than 50 tenants, a non touch directory will be able to display all the data with a 55″ digital directory. If you have more than 50 tenants or have physical size limitations for the digital directory, a touch display may be better. Also, if you want to supply different types of information to the user such as tenant data or wayfinding, a touch display would be a better option. We suggest speaking with a YDD representative to determine which type of directory would be best for your situation.
Can I change my online non-touch directory to a touch directory? – Yes, however you will need to change your display to touchscreen interface. Contact YDD for more information about doing the conversion.
Do I need to replace all the components if my existing digital directory is not working? – It depends…If you display is showing ghosting or dead pixels, a new display may be all that is needed. If the computer that controls the directory is malfunctioning, the computer or some of its components may need replacing. If your existing system is over 8 years old, it may be time to replace everything. To determine which parts of your digital directory may need updating, call us for a no obligation review of your system.
Submit a ticket
emails are monitored everyday
office hours are Mon-Fri 8am-5pm (PST)